Return Policy 100% Buyer Protection

We offer a full week (seven days) from the time you receive an artwork to decide if you would like to return it, beginning the day the artwork is delivered. If, for any reason, you are not happy with it, phone us (419-494-8878), and then pack it up in its original packing and return it safely. Once it arrives in good condition, we will return the purchase price in full, minus only the packing and shipping costs you originally paid. You are responsible for the cost of return packing and shipping plus you must insure the artwork for its full value. UPS does this at a very low price, about 35 cents per $100.

Damaged Goods Policy

If an artwork arrives damaged, please call or email us immediately as well as the shipper (UPS, FEDEX etc.) Usually, you will notice damage to the package first. Open the package while the delivery person is still there to see if there is damage to the contents. If there is, keep the box and all packaging because the shipper will send an inspector to determine if it was properly packaged, or if the damage resulted from their handling. In either case, our insurance, or the shipper will pay for the damaged piece, and you will receive a refund, or you may choose a replacement painting or art print at the same price.
In the event that a returned artwork arrives damaged, and you did not insure it in full, any costs to the gallery for repair or replacement will be deducted from your refund. If the artwork is damaged beyond repair, you will not receive a refund. If the art was insured in full, you will receive your refund after the gallery has been reimbursed by insurance. If there is a difference between the original sale price and what the insurance pays, i.e. if the insurance pays less, that portion unpaid by insurance will be deducted from your refund.

Returns address

Santa Fe Art Online

5304 Circita del Norte

Santa Fe, New Mexico 87507

 

Shipping Rates and Policies

Santa Fe Art Online does offer FREE shipping for any shipping costs less than $150. In the event that shipping is over $150 special payment arrangements will be made.

Note: Any piece of art that is available to be purchased directly from our site buyer does not need to be concerned with shipping. It is only large pieces, sculptures and statues where special consideration is needed.
Paintings will be packed in Armadillo art boxes, properly wrapped, and shipped via UPS, usually within 2 to 3 days time of receiving payment from the buyer.
SFAO provides in-transit insurance and tracking on all artwork we ship to you.